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Trust & Safety

Content Removal Requests

How to request removal of a message, a number, or personal information from SMSX.

Overview

We want SMSX to be safe and respectful. If a message, number, or page contains personal information, sensitive data, or content that should not be public, you can ask us to review and remove it.

We review every request and act on those that are valid, including content that exposes private information, violates our policies, or is required to be removed by law. You do not need to be a registered user, and you do not need a lawyer to ask.

What you can request removal of

Typical requests fall into a few categories:

  • A specific public message that contains personal data such as a full name, address, account details, or an order reference.
  • A one-time code or other secret that was not automatically masked.
  • A number page that is being used to expose private information or to harass someone.
  • Content that is unlawful in the place where you live, or that breaches our Acceptable Use Policy.

Requests handled elsewhere

  • Copyright and trademark complaints: use the DMCA & Copyright Policy.
  • Privacy rights such as access or correction: see the Privacy Policy.
  • General questions about a number's availability: start with the FAQ.

How to submit a request

Send an email to support@smsx.app with the subject line "Removal Request". Alternatively, use the contact form on the website and choose a clear subject so we can route it quickly.

What to include

  • The exact page URL, for example the /numbers/... link where the content appears.
  • A short description that identifies the specific message or section, such as the sender name and time shown.
  • The reason for the request, and whether the content concerns your own personal information.
  • A way to reach you if we need one clarifying detail.

Please do not include

  • Passwords, full payment details, or identity documents — we do not need them to act.
  • Additional copies of the sensitive content beyond what is needed to identify it.

What happens next

We aim to acknowledge valid requests promptly and to remove or restrict qualifying content as quickly as we reasonably can. We may ask for additional details if we cannot locate the content or verify the request.

If we decline a request, we will try to explain why — for example when the content contains no personal information, or when the page you identified does not exist on this site.

Removing content does not always remove copies that may exist on third-party services or search engine caches. For those, you may also need to contact the relevant provider directly and request re-crawling or cache removal.

Preventing the problem next time

Most exposed personal information reaches a public number because someone used a shared number for a private message. If that was the case here, a few habits prevent a repeat:

  • Use your own private number, or an app-based authenticator, for any account you need to keep.
  • Treat a public or disposable phone number as a demonstration tool, never as an inbox.
  • Review our Safety & Reporting Center for guidance on protecting verification codes.